Branding is me. We have been branded since birth. From the brand of diapers we wore in the beginning, to the brand of backpack we took to school, to the brand of glasses we now wear as adults. Branding is everywhere. Personal branding is the same. From our first job at the pizza place taking customers’ orders we had begun developing customer service skills. As we get older with professions and careers, we continue to build our personal branding.
There are two areas of specialization that I believe I excel in, office management and customer service/relations. Both come from many many years of work experience starting from when I was fourteen with my first job.
- Office Management: Office management is almost like second nature to me. In my current job at our business I run all day to day operations and handle all office related duties. Prior to running the office at Nev’s Heating & Cooling, I was the store manager for a locally owned and run butcher shop for twelve years. Although not a typical office setting, it still had all the same responsibilities. Inventory control, profit and loss reports, invoicing, scheduling, and human resources management. In the past I have also run two departments at a grocery store at the same time. Both the deli and bakery departments required all the above skills and techniques but also had customer service deeply inserted in day to day management as well. I was often serving customers while doing scheduling or inventory in my down time.
- Customer Service/Relations: This skill has been part of every single job I have ever had and to this day still is. Without customers businesses will never survive. Without exceptional customer service business will have no customers. I believe I stand out as a customer service representative because of the twenty-nine plus years of experience I have doing it. I have had some very knowledgeable managers along the way that have helped shaped and formed me into the manager I am today. They provided me very on in my working career with some very valuable tools and skills when dealing with customers or clients. Patience is the most valuable quality to have when working customer service. It is imperative that you always stay calm and maintain composure when dealing with frustrated customers. Doing this does not cause a negative impact on the company or business.
The following are what I am most proud of accomplishing over the past year:
- Algonquin College – Social Media Certificate: Being 43 years old and a mother of 2 and step mother to 1 has limited my time to further my education but over the last 4 months I have put myself first and decided to do this for myself and get a college certificate. It has only been 24 years since I have last been a student at Algonquin College. lol
- Arnprior Regional Health Foundation: Presently I am the Vice-Chair of the foundation board. Currently we are trying to fundraise 5 million dollars to expand The Grove Nursing home and hospital equipment. We are currently at 3.2 million dollars of our 5 million dollar goal. Through other board members and fundraising events, it has allowed me to meet a tremendous amount business connections within our community and surrounding area. It has allowed me to promote our business by making donations and holding fundraising events as the business as the primary sponsor.
What are you doing make your self stand out amount your competition?