Impressive Social Media:
The organization that stands apart from others in their social media strategy is Kentucky Fried Chicken (KFC). This company is unlike many others in the fast food industry. KFC does not push their product or specials on you but creates stories with their iconic figure to draw consumers in.
Using short videos, single pictures, contests and so much more, this organization is social media gold. KFC has the ability to take social media viewers on a journey while using their products to help tell a story. With Kernel Sanders as their primary character, everything this organization does come back to him and their product. Such a simple idea, right? Just have a mascot.
Yet, KFC’s promotion is so much more than just a mascot. It is the effective ways this organization allows social media users to engage and participate in their marketing campaigns. For example, on November 1st, 2017 KFC did a Periscope video that reached over 76 thousand viewers in its 20 minutes live. The video’s purpose? A ‘KFC Auction’ where Twitter users could ‘bet’ by commenting on prizes being given away. Engaging and promoting their product – Genius!
Check out their video here: https://twitter.com/kfc/status/925890311401828355 (KFC, 2017).
Adopting a Social Media Strategy:
I am going to critique the choices of one of the most known brands, Apple, but hear me out before you stop reading this. I would bet more than half of the people reading this post have an Apple product, I am even typing on one right now. However, the lack of social media interaction from one of the technology conglomerates baffles me.
Bring up Apples Twitter page. NOTHING. No tweets at all. Slide over to Instagram. It is better with 62 posts to date. I understand the product sells for itself, so why waste the extra time and money on social media?
I believe Apple needs to consider interacting with consumers on social media to ensure they are brand loyal. Often, when someone has a negative experience they turn to social media to share that information. With Apple’s lack of social media engagement, I believe they are missing risky situations like this that could be solved.
Finally, Apple’s marketing is AMAZING! They always have innovated ideas for presenting new products, signage and so much more. It is a shame that they are missing out on social media platforms to further express that creativity. I believe, like KFC, they could engage consumers on a new level through creative social media campaigns if they give it a shot.
Check it out for yourself!
Apple Twitter: https://twitter.com/apple?lang=en
KFC Twitter: https://twitter.com/kfc?lang=en