I strongly believe in today’s culture, social media plays a crucial role in the success and growth of an organization and once done effectively, can increase sales. Businesses can reach a wider demographic while having the opportunity to engage and improve their customer experience. Companies without a social media presence can miss out on the tremendous benefits it offers in terms of profits and popularity.
Strong Organization:RedBull
The best organization in my opinion that takes full advantage of social media and all it has to offer is none other than RedBull. If you like the energy drink and into extreme sports, then this is the company to follow online. Believe me, you will be totally impressed by the way they use professional athletes and the wildest stunts to promote their product. They mostly shoot their videos on GoPro and have amassed a respectable number of following on YouTube, Instagram, Facebook and Tik-Tok. Their videos are an absolute pleasure to watch and this great marketing technique has kept them as the number one energy drink in the world. They have capitalized on social media and I am intrigued by their genius efforts in understanding how to use the platforms efficiently to reach and engage with their audience. A simple example of their expert marketing reach is the growth of all their social media platforms over the years and the steady rise in their popularity as being the go-to energy drink on the market. Sales have skyrocketed as well and their brand has become a household name, setting themselves apart from other brands in the same sector. RedBull is the prime example of how to utilize social media to your advantage in order to win over audiences and those who enjoy extreme sports.
Weak Organization: Dollarama
An organization that can profit greatly from a social media strategy is Dollarama. As a discount store, I think that they should make an effort to stand out from all the other discount stores which could lead to an increase in sales. They have positioned themselves as cheap and affordable but their lack of a viable online presence has limited their potential. They should try their utmost to utilize platforms such as Facebook, Instagram and Youtube to reach new customers and grow as a company online. Utilizing new tools and techniques would mean that they would have to set aside a sizeable budget for a social media expert to help them expand their reach and interaction. Individuals will be drawn to them more, especially if they have low income and a wider reach could make them more popular. Their main objective should be improving the customer experience, engaging and being proactive on their social media accounts to foster better relationships. A first step would be to choose one or two best selling products and promote it on their social media pages with the help of influencers who can give it positive reviews. This could lead to more likes and views, encouraging more people to enter the store. Although the quality of their products are not the best, a good social media strategy can still benefit them in many ways and allow them to stand out in a competitive economy.