COM0015, Blog 2: Photography on Social Media: The Good and the Not-So-Good

Perhaps the strongest social media strategy I’ve been from a follower’s perspective is at the National Gallery of Canada. They share a lot of information about what exhibits they have, retweet what other people are posting and only occasionally make a sales pitch. The National Gallery has Facebook, Twitter, YouTube, Pinterest, and Instagram accounts, making full use of the major social media platforms. What makes their social media strategy so impressive is how they use each platform differently, with little overlap of images or other content. A Facebook post about the new Canadian Photography Institute provides interesting information and images. They retweet quite a bit from their followers and following, and not just my share of their tweet on the Josef Sudek exhibit. Of course, it is the season for gift giving and the National Gallery does do some sales promotion, but it keeps the sales to a minimum.

Not quite as good is ViewBug because it shares articles freely and highlights many different photographers, not just the winners of its contests. It has Facebook, Twitter, Google+ and LinkedIn (although just launched three months ago with three posts and nothing more) accounts. But what surprises me from a photo-sharing website, is that ViewBug has an Instagram account. I mostly monitor ViewBug’s Twitter account, which is often repeated on Google+ (an area that needs improvement), not only shares serious articles like Photography: From Hobby To Full Time Job and Top Tips to Become a Great Fashion Photographer, but has fun sharing photographers’ images.

One would never know by visiting the Vistek website that they even have social media accounts because there are no logos or links to their Facebook, Twitter, Instagram, Google+, YouTube, LinkedIn and whatever other platforms they may use. As well as having too many advertising posts that directly sell to followers, Vistek spends more time with drones than cameras. Even its Facebook posts to its own blog is direct sales marketing. Its YouTube channel provides some how-to videos, which can be handy, but they end with a statement to “Pick up a [insert product here] from http://www.vistek.ca today!” Rarely does Vistek retweet messages. Having a constant stream of ads only leads to people unfollowing them. Vistek needs to spend more time interacting with the photography community and joining or starting conversations. They need to start listening to the various conversations. Once they have a feel for that, they should start commenting and sharing their expertise on those conversations. All of this will help inform them about what photographers want and need to be able to provide that. Asking for feedback would also help them engage their audience.

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One thought on “COM0015, Blog 2: Photography on Social Media: The Good and the Not-So-Good

  1. Hello, thank you for your analysis of good and (not so good) social media sites. I appreciate the National Gallery’s of Canada’s use of social media, using all major sites in building a community. Building a social community is important in building relationships which leads to a positive customer experience. Even more important is not pushing its products on customers (as you had mentioned with their Pinterest account), I think in an effective use of social media is to promote your product, while not pushing it consistently for customers to buy.

    As for Vistek, I think they do some things right, by using many social media outlets. However, their constant push of products makes them lose there authenticity, which in the long run hurts their overall social media marketing campaign. If I were Vistek, I would work on building a community, similar to how the National Gallery of Canada does social media.

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