We’ve all had those days…slept through our alarm, fight with your spouse before leaving the house, hair won’t cooperate…it can be a game changer. Now throw in going to a job where you deal with the public all day and as fun as that CAN BE..it doesn’t come without its frustrations…and now you are in to what seems like the depths of Hell on a Tuesday!
20 years ago the only person that knew you were having a bad day was you, your spouse, your boss and perhaps the poor customer that was on the tail end of your “I can’t take it anymore” day. Today…EVERYONE that owns a computer or smart phone will know! Case in point…this lovely interaction…
Watching this video of this rage induced Starbucks employee attacking the poor lady that only seemed to want a straw to drink her $6 beverage, I couldn’t help but feel empathy. But not for the customer. Most people look at this interaction and immediately think “wow what a (insert whatever profanity you are comfortable with here).” And thinking “I hope she gets fired!” I’m not disputing that she shouldn’t be fired, but I have a few questions…what could have happened to this assumingly usual happy Starbucks employee on her way to work that may have fueled this interaction? What personal crisis is she going through that she needs to put a brave face on everyday but just couldn’t do it anymore? How many customer complaints, questions, demands did she put up with that day before this customer?
We will never know the answer to these questions and maybe it doesn’t matter…it really isn’t excusable behavior at the end of the day. The fact is, without social media I imagine this employee to have a strongly worded coaching session with her manager, maybe a demotion, suspension even?? With this video going viral and Starbucks brand on the line, I imagine she left her day with a little pink paper instead.